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Selasa, 11 November 2014

Assingment 2

Inquiry Letter
Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.

Inquiry Letter Definition
A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.
The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these are Letter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter and Concept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.
A letter of inquiry serves to facilitate business operations and satisfaction of the sender. Inquiry letters remove any misunderstanding and are time savers, especially when two parties want to reach an understanding. The communication towards this effect resolves the issue without any delay. With relation to it being a ‘Pre-proposal letter’, the inquiry letter is also termed as a ‘Condensed Version of a Proposal’. It is the outcome of the purpose of the letter which highlights the points of a proposal instead of a full-fledged proposal.
On an individual’s basis, these letters are sent to companies that are willing to hire but haven't advertised job openings. It can also be a letter addressed to editor in-charge of a publication proposing certain literary work. It can be a letter from a student who is vying for a seat in a college or a business that provides an internship. So, the objective of an enquiry letter is same but its projections and audiences are different. Same goes for its method of delivery, it can be sent via paper mail or electronic mail.

An example of inquiry letter
January 20, 2008
Ms. Charlotte Green
Employment Director
Environmental Consultants Inc.
P.O. Box 7692
Denver, CO 12345
Dear Ms. Green,
I am writing to inquire about job opportunities at Environmental Consultants, Inc. Your web page highlights that you are in the process of expanding your research facilities and I am pleased to learn that your company may be in need of additional individuals with strong research and leadership skills. I will be graduating this May with a Bachelor’s degree in Sociology and believe my education and experience make me a good fit for your company.

My experience as an intern with Carson Geological Consultants, as well as in the Jonesboro College Department of Geology, has provided me with a strong foundation in the field of environmental impact research. My specialty area of soil composition analysis should prove beneficial in performing the duties of the Coordinator. For the past two years, I served as president of my Fraternity. I was responsible for coordinating activities, organizing meetings and providing leadership to a peer group of 25 men. My enclosed resume provides additional information on my education and experience.

I look forward to an opportunity to discuss my qualifications and learn more about your company. Feel free to contact me at (765) 495-xxxx. I am available Mondays after 2 p.m. I will be contacting you on February 5 to assure you received my application. Thank you for your time and consideration. Sincerely,

James Purdue

Complaint Letter
A Complaint Letter is a type of letter written to address any type wrong doing, offence, grievance, resentment arising out of a product, service etc. Complaint Letters are used to raise your concerns about unfair things and seek a productive outcome. They are also used to vent out your pent up emotions arising out of your suffering or bad experience. It is a fundamental right and duty of a citizen to seek justice arising out of any injustice, which is initiated by a Complaint. Complaint letters then, become your First Step towards your Consumer Rights. They inspire other hassled consumers, influence the concerned authorities towards taking proper action and make the defaulters more liable, responsible and responsive. This is because unresponsive behaviour of the offender is liable to a Punishable Court Proceeding or an Expensive Lawsuit.
Writing complaints letters is an essential responsibility of the victim whilst seeking positive outcomes. Complaint Letter writing is not only a pre-warning for the offender but also a chance for them to rectify their act in time. These letters are not just meant for defective products, service they can also be written towards any injustice happening in the society, like ‘Smoking in Public’, ‘Misuse of Water by any Person or an Organisation’ and any issue happening in society which needs to be addressed.
Anyone can complaint through letter if there is a legitimate reason. Anyone can write a letter to the administration regarding the pollution, water supply, traffic problems, shortage of electricity etc. You don’t need to be a lawyers or an influential person. All you need to do is to learn to write a complaint letter in an appropriate manner with all the relevant information included. In the matter contained here, you will get all the tips to write a complaint letter.

Types of Complaint Letters

Complaint letters are of different types and different reasons and depending upon that they can be categorised accordingly.
Depending on the level of an organisation or an individual these can be:
1. Personal Complaint Letters - When a letter is written at a personal level by an individual it is called as Personal Complaint Letter. These are written by consumers to get refund, replace a product etc. These are also written for grievances’ regarding a service or any issue affecting the individual or society at large.
2. Professional Complaint Letters - When a letter is written on behalf of an organisation it is called known as Professional Complaint Letter. These letters have the backing of an organisation and are mostly related to professional items and services.

An example of complaint letter
Dear Sirs
                                 Faulty (xyz) product
I'm afraid that the enclosed (xyz) product doesn't work. It is the third one I've had to return this month (see attached correspondence).
I bought it from ABC stores at Newtown, Big County on (date).
I was careful to follow the instructions for use, honestly.
Other than the three I've had to return recently, I've always found your products to be excellent.
I'd be grateful if you could send a replacement and refund my postage (state amount).
I really appreciate your help.
Yours faithfully
J Smith (Mrs)

Application Letter
Application Letter is a letter written for a variety of purposes in our day to day activities which can be domestic or professional. It is a liability conferred upon the sender by an authority. In such a liability the sender is expected to explain, inform/pre-inform the authoritative receiver about particular ongoing/upcoming activities, events, process or procedures. It is also a written request when written for assistance, admission, employment, favour, information, permission, service etc. A letter of application is also an accompanying document as and when required. When it does so it is known as Cover Letter. An application letter is largely a formal type of letter as it follows a predefined format which is applicable to most type of application letters.

Types of Application Letters
· Application letter for teachers
· Application letter resume
· Bursary application letter / application for grant
· Business application letter
· Internship application letter / application letter for internship
· Job application letter / application letter for job
· Leave application letter
· Loan application letter
· School application letter
· Scholarship application letter / application letter for scholarship
· Visa application letter

Often you will come across information that limits the meaning of application letter to that of just a cover letter. But the multipurpose role of application letter makes it meaning broad and in that sense it also a request letter and an inquiry letter. Varied practices across the globe and the prominence of same type of information related to application letter does not let it come across as any other type of letter. For most of us, the internet is the final or ultimate source of information. Search for the term ‘Application Letter’ on the internet and you will come across information which is indecisive.

Many confirm letter of application as same as a cover letter while some disagree. But the truth is mentioned in the above paragraph. To confine application letter to cover letter is to limit its definition and propagate misunderstanding. Towards this effect, let us go through an example. You want certain holidays from your college and you write a leave application letter to the principal. This letter is an application of request. Similarly, when you need to get a new account passbook issued from the bank you are requested to write a letter. When you want a loan from a bank, you apply for it by an application letter. These and many more point out to the varied uses of letter of application.

An example of application letter

Room 354, Block 6
Model Village
North Point
Hong Kong
Phone: 24862893
Mobile: 95427415
30 October 2014

Mr William Chan
Personnel Manager
Wong And Lim Consulting
PO Box 583
Kwai Chung
Dear Mr Chan

Application Letter for any Position
Techonkreet Techno
Sg Ramal Luar
43000 Kajang
Selangor, Malaysia
Date – 23rd December, 2012
Sub: Application Letter for job with reference to Advertisement in Daily, 29th Dec, 2012
Dear Sir / Madam,
                            This is in response to your advertisement ‘Required Graduates in any discipline’ for office work’ published in the Daily on 29th December 2012. I am interested in applying for the aforesaid.
I am Ms. Irine Abang, 36 years old, graduate from Selangor University batch of year 2000. I have worked for High Climb and Make Stock under the position of adviser. I am willing to attend for interview, test and relocate as per your convenience. I hope, I will be considered for your company’s employment. I have enclosed a copy of my C.V. and experience certificates for your review.

Your assistance and attention to this application is highly appreciated.
Thank you for your time.
Looking forward to hear from you.

Respectfully Yours,

Irine Abang
Lot 318, Jahlan Muhibbah
93400, Kuching
Sarawak, Malaysia
Phone - 802 – 418705

Encl: Photocopy of C.V.
          Experience Certificates

Order Letter 
An order letter is usually written when a company purchases or buys  or orders goods or services from another party. An order letter can also be written by an individual who would like to buy or purchase goods or services. Here is anOrder Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent.

An example of order letter
Jakarta, April 02, 2013
Quantum Komputer
5th Floor, Mangga Dua Mall
Blok D26, Jakarta

Dear Mr. Richard Setyawan

I am interested in the items contained in the Computer Magazines March 30 issue of the computer magazine 2013.I want to order :

· 1 piece external hard drive with a capacity of 2 terabytes
· 1 internal hard drive with a capacity of 1 terabytes
· 2 piece external hard drive with a capacity 500 gigabytes

please be sent to the address of Jl. Mampang Prapatan IV 34 A, Tegal Parang, South Jakarta.
for the payment I will immediately transfer into your account ..

Yours sincerely,


Memo Letter
A short message or record used for internal communication in a business.
Once the primary form of internal written communication, memorandums (ormemos) have declined in use since the introduction of email and other forms of electronic messaging.

An example of memo letter

Gafargaon Municipal Office
Gafargaon, Mymensingh
Interoffice Memo

Date  : 26 August, 2014
To     : Upzila Nirbahi Officer
Gafargaon, Mymensingh
From : Kayser Ahmed Chowdhury, Mayor
Reference : 306/UNC
Subject : Request for Proper Distribution of Relief Goods

We came to know that the relief goods sent from the Prime Minister's Emergency Fund are not being distributed properly. Instead of the real flood victims, the relief goods are going to the influential who are not at all flood-affected.

We hope that you will direct the authority concerned to investigate into the matter and ensure proper distribution of the relief goods.

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